Describe the problem without sending exhibits, live links, or matter details.
ClearExhibit Professional includes content-minimized email support but no production uptime SLA or 24/7 support commitment. Use the request template so Dancel Legal Consulting can triage the issue without sensitive content.
Helpful, content-free details
- Issue category: access, display, upload, connection, or other.
- Date, approximate time, and time zone.
- Presenter device, operating system, and browser version.
- Witness phone, operating system, browser, and portrait or landscape orientation.
- A description using only sample-data labels, plus the last action that succeeded.
Stop-use guidance
If the wrong content appears, the witness view cannot be confirmed, a link may have been disclosed, or sensitive information may have been submitted, stop the ClearExhibit workflow. End the session if possible and return to the buyer's normal exhibit-sharing and videoconferencing process.
Do not send
Do not attach exhibits or screenshots containing exhibits. Do not include witness links, control credentials, client or witness names, matter names or numbers, privileged communications, sealed material, personal information, or other confidential content.
Security concerns
Use the same contact email with the subject “ClearExhibit Security Report — No Sensitive Content.” State only the date, approximate time, affected product area, and a safe callback method. Ordinary email is not an approved channel for sensitive evidence. A separate evidence-transfer method must be selected and verified before any such evidence is sent.